Terms and conditions

1. Merchant and Contacts

S.R.L. IRIS-ARHPEISAJ, IDNO 1008600042733. Registered office: MD-2012, Republic of Moldova, Chișinău municipality, Rîșcani sector, 33 A. Pușkin str., ap./of. 1A. Contact: info@iris.md, +373 79 992 065. The registered office is distinct from the stores and nursery shown on the Contact page.

2. Products and prices

The catalog presents plants and information on sizes, variants, availability and prices in Moldovan lei (MDL). Plants are live products: appearance may vary seasonally and between specimens, without removing the obligation to conform to the agreed description and characteristics.

For products marked "Request a price", ask for a quote before ordering. Shipping is not automatically included in the product total. Before concluding the contract, the total price, applicable taxes and all additional costs are communicated. An error identified before confirmation is clarified with you; we do not unilaterally change the price of an already concluded contract.

3. How the request works

You select the products and quantities, check the basket, fill in the contact details and choose pickup or delivery. You can correct the data before sending. Registration of the request and the reference number confirm receipt, not final availability or automatic acceptance of the contract.

The team confirms availability, variant, total price, payment and term. The contract is concluded by the agreement of the parties on these conditions, with the confirmation of the information on a durable medium. No additional charges are accepted without your consent. Landscaping services are established through a separate offer and contract.

4. Payment, collection and delivery

The site does not process card payments. The payment method is communicated upon confirmation. Pick-up is from the location confirmed with the team; availability, rate and delivery time depend on the address, volume and dimensions of the plants and are determined before the conclusion of the contract.

Upon receipt, check the products and keep the purchase documents. Report any problems as soon as possible. Inspection on receipt does not limit rights regarding defects that could not be noticed at the time.

5. Withdrawal, Return and Non-Conformity

For distance contracts, the consumer usually has 14 days from receiving the goods to communicate the decision to withdraw, without reason, under the terms of the Civil Code. You can send an unequivocal statement to info@iris.md, indicating the name, the order, the goods and the date of receipt. A specific form is not required.

After notification, the goods are returned without undue delay, within 14 days at most. The direct cost of the return is borne by the consumer only if he was informed in accordance with the law before the conclusion of the contract. Reimbursement, including standard delivery when due, is made without undue delay, no later than 14 days after notification of withdrawal; this can be postponed until the receipt of the goods or the proof of shipment, in accordance with the law.

Legal exceptions, including perishable or rapidly expiring goods or those made to individual specifications, are assessed for the specific product and communicated prior to the contract. We do not automatically exclude all plants from returns. An exception to the right of withdrawal does not remove rights for non-conforming products.

For a non-conformity, contact us with your order details and description of the problem; photos can help, without replacing legal rights. The solution is established according to the law: compliance, replacement, price reduction or termination of the contract, as the case may be.

6. Site Use and Liability

Use correct data and do not transmit illegal content, malicious code or abusive requests. Site materials are protected according to applicable rights; commercial use requires permission of the owner.

The care information is general and must be adapted to the specific plant and conditions. There may be technical interruptions. These conditions do not exclude the trader's legal liability and do not limit the consumer's mandatory remedies.

7. Complaints, personal data and changes

For complaints: info@iris.md, +373 79 992 065 or the registered office. We try for an amicable solution, without restricting your right to notify the competent authority for consumer protection or the court.

Data processing is explained separately in the Privacy Policy, and browser storage in the Cookie Policy. The version of the conditions accepted at the conclusion of the contract remains applicable to it; subsequent changes do not retroactively change confirmed orders.